Silver Service

The Silver Service is for those practices that already have an effective and skilled staff managing their account receivables, yet want an experienced billing and practice management company providing service and support. Imagine the peace of mind knowing the software that you use everyday to manage your practice is also being used and developed by Med USA. Additionally, our Transitional A/R Management gives you the assurance knowing that Med USA can step in and fill any role of the billing and accounts receivable function.

Silver Service Highlights


A/R Management System
Account Inquiry
• Various filters for viewing all or specific account information, such as; transactions only, open claims, and more.
• Aging by Date of Service or Entry	• Custom Statement Messages
• Custom Financial Class	• Account Warning Notes
• Mass Resubmit Function	• Account & Claim Specific Insurance

Charge Posting System
• Rules/Halt Warnings - non-participating provider, billed amount lower than payer allowable, and more.
• Charge Capture Verification - Billed Patients vs Patients Seen Discrepancy Reporting
• Claim Submission
• Rules Fusion Edits - Ensure clean claim submission the first time.
ο CCI Edits	ο LCD and NCD Edits
ο Demographic Verification	ο Provider Information Verification
ο Customizable Edits	ο Payer Specific Rules


Patient Contact
• Patient Statements & Delinquent Notices	• Online Payment Portal - Branded for your clinic.
ο Paper and Electronic	ο Tailored 30, 60 and 90 Day Statement Messages
ο Automated Forward Address Updates	ο Bad Address Skip Tracing Using NCOA


Payment Posting System
• Electronic Remitance Advice - Bulk Check Posting	• Payments Reconciled to Payer Allowable
• Customized Defined Payment and Write Off Codes	• Customized Payer Reason Codes
• Rules / Halt Warning; payment is below contracted amount, write off exceeds standard amount and more.


Scheduling/Front Office Package
• Intuitive calendar - single & multiple physician view.	• Quick scheduling of repeat appointments.
• Automated Receipt Posting	• Training - Fundamental to Expert
• Automated Eligibility Verification	• Individual Physician Templates
• Rules/Halt Warnings missing phone number, duplicate accounts and more.

Interactive Provider Participation System This program can be seen throughout the MedPrime software. We integrate each physician's credentialing status with each payer, into both front and back office functions. This ensures that staff is aware of a physician's status when scheduling appointments, as well as when they are posting payments.

EDI Submission & Maintenance
• Daily Claims Submission	• Electronic Claims Submission and Setup
• ERA - Electronic Remittance Advice	• Electronic Submission of Secondary Claims


Email or Text Practice Management Information Schedule practice overview reports to be sent directly to you via text message or email. Practice Overview reports can include the following; number of encounters, charges, payments, A/R balance or even your daily schedule.


Complete Practice Management Reporting All MedPrime reports are available on demand and many are provided in customizable month end reports. Reports examine each phase of the Scheduling, Front Office, Billing, Reimbursement/Aging, Executive and Employee Monitoring. Custom reports are also available; see ancillary services.


Software Support MedPrime, Med USA's proprietary practice management software, was developed and implemented to meet the needs of our own billing services operation. It is updated on a daily basis with the every changing needs of the industry as well as the individual practice.
• Help Desk Support	• Upgrades Included
• Third Party Software Integration / Interface, see our Integrated Partner Programs page.


Hardware, Data Security & Backup System
• IBM™ i operating system	• Power System Server
• Handle High Volume of transactions	• Via West Collocation
• Systems backups nightly and stored in two secure offsite location.
For more information see our Hardware, Data & Security page.


Transitional A/R Management Services Realizing that your practice needs can change very quickly, Med USA offers a very unique solution to more easily manage your reimbursement processes. Our Transitional A/R Management allows your practice to move between Silver, Gold and Platinum Services. If your practice unexpectedly looses your billing employee, Med USA can move you to a Platinum Service until you retain a new employee. This flexibility offers peace of mind regarding your accounts receivable management during transitions in your office staff.


Ancillary Services
• Payer Credentialing Services	• Custom Programs & Reports
• Prior A/R Conversion	• Email and Text Daily Schedule
• Automated Appointment Reminder Calls, Email or Text Message
• Integrated Partner Programs
ο EMR/EHR Interface	ο Coding Interface
ο Lab Company Interface	ο Hospital System Interface
For more information see our Integrated Partner Programs page.

For more information regarding Silver Service, contact our Client Relations Department.
Toll Free 877.352.9520
Submit A Request Live Chat ClientRelations@MedUSAbill.com